This website is operated by Service Corporation International and its subsidiaries (“SCI”). SCI is committed to respecting the privacy of our clients and website visitors in a manner that would be expected of a leading provider of funeral, cemetery, and related services. We value our relationships with existing and prospective clients, and recognize that an essential element of those relationships is the trust and confidence of the families we serve.
Information We Collect
We may collect and store the following information when you use this Site:
Contact and Content Upload Information. When you contact us using one of our online contact forms, we receive the messages you send as well as the personal information you provide, such as your name, phone number, and e-mail address. If you upload a digital photo or written content, we also receive any personal information you submit at the time.
Transactional Information. We generate and collect information concerning our clients as necessary to offer and provide services and merchandise, including information generated or received in connection with your transactions with us. This may include information that you provide for payment purposes, such as shipping address, billing address, e-mail address, and credit card or bank account information. We also may receive information (but not payment card information) concerning your transactions with some of our business partners (such as floral, memorial, or insurance providers) when those transactions are related to merchandise or services that we have been asked to provide for you.
In some instances, we operate floral arrangement and delivery service websites (“Our Floral Sites”), and we may use the software or services of a third-party floral service provider to do so. In connection with orders placed on Our Floral Sites, we collect information to facilitate the provision of goods or services you request, and we may provide that information to our floral service provider and a local florist. For example, if you place a floral order through Our Floral Sites, we may ask that you provide information related to the destination of the delivery, any special message to accompany the delivery, any special instructions for the delivery, the purpose of the delivery, information related to service issues in connection with the delivery, and payment card information. When our floral service provider is involved, payment card information is forwarded to the service provider in an encrypted format for secure handling by its payment processor, and we may provide a redacted credit card number to the local florist. We may also use Internet Protocol (“IP”) address information, or provide that information to our floral service provider, for fraud detection purposes.
Log Data. When you access and use our Site, we may automatically record information concerning your activity on the Site. This may include your IP address or other identifier, your browser type, the types of information you search for and view on our Site, locale preferences, and your mobile carrier. If you arrived at our Site by clicking on an advertisement or promotion on another website, we may also take note of the web page you visited before you came to our Site.
Third Party Advertising and Analytics/Online Tracking. We use third-party advertising services to serve ads when you visit some of our Sites, and we use third-party analytics services to help us understand and improve the usage of our Sites and the effectiveness of our marketing efforts. These services currently include but may not be limited to: Google Analytics, Google DoubleClick, Adobe Analytics, Silverpop, and ExactTarget. In some situations, we permit the third-party companies providing these services to set and access cookies (or similar data tools, such as “pixel tags” or “web beacons”) through our Site and our marketing e-mail. These companies may use your IP address or an anonymous identifier as well as certain information from your browser, together with other non-personal information about your visits to our Sites and other websites, in order to provide advertisements about goods and services of interest to you on our Site and other websites and/or to provide analytical information for our Sites and other websites. We do not collect personally identifiable information about your online activities over time and across third-party websites or online services. We do not permit our third-party service providers to collect information from this Site for other websites other than as described in this paragraph, although we may share information with third-party online floral and memorial websites as described below. The Site does not respond to web-browser “do-not-track” or other similar mechanisms.
If you would like more information about advertising networks, including choices about the use of information by Google and other companies for multi-site advertising purposes, go to www.networkadvertising.org and www.networkadvertising.org/choices/. Also, Google offers a Google Analytics browser add-on (designed to be compatible only with certain browsers) to provide website visitors the ability to prevent their data from being collected and used by Google Analytics. That add-on may be obtained here: https://tools.google.com/dlpage/gaoptout?hl=en; and other privacy controls are available here: www.google.com/analytics/learn/privacy.html. You may opt-out of the use of certain cookies by Adobe on its customers’ sites for analytics and advertising purposes, by using this link: www.adobe.com/privacy/opt-out.html.
Geo-Location Information. Many mobile devices permit applications to access real-time location-based information. We may collect and use such information, with your consent, in order to enhance the features and functionality of our mobile applications and service offerings. In addition, some of the information we collect, such as IP addresses, may be used to estimate an approximate location of the device you are using to access our Site.
How We Use Personal Information
We use personal information to provide you with quality services, to carry out requested transactions, and to improve our Site and our service and merchandise offerings. We may use some of the information that we collect concerning you in order to present you with information concerning services or merchandise that may be of interest, and we may share that information within our family of affiliates. For example, we may tailor our marketing efforts based on the types of services and merchandise you purchase, the services and merchandise in which you demonstrate an interest, and your use of our Site. Please note that we will separately obtain express or implied consent from you before contacting you whenever we are required to do so by law (such as the Canadian “anti-spam” law). In some instances, we may share limited personal information with third-party online floral and memorial websites in connection with our funeral, cremation, or other time-of-death services, and when you navigate to those third-party websites from our Site. If you elect to purchase third-party services (such as a time-of-death transportation and relocation protection plan) that we make available in connection with certain of our service options, we provide limited personal information to the third-party service provider as necessary or appropriate to facilitate your purchase. In addition, we may retain and use communications, transaction details, your IP address, and identifying information in order to maintain audit trails for security purposes.
We also provide personal information to third-party providers of goods and services who assist us in providing services or merchandise to you. We require that those providers use personal information only for that purpose, and we also require assurances that they will appropriately protect personal information entrusted to them.
Protecting Personal Information
We are committed to maintaining the security of personal information. We employ reasonable security measures to secure and protect the information we receive. Please remember, though, that no method of electronic transmission or storage is 100% secure.
We disclose personal information as necessary to operate our business, such as in connection with providing services to you or processing your transactions. We also may disclose information concerning you if required to do so by law or if we believe that such action is necessary to comply with a legal obligation or to protect and defend our rights or property, or those of others. In addition, we may share anonymous information aggregated to reflect Site traffic volume, average time spent on a Site, pages viewed, and other such parameters with our business partners, advertisers, consultants, or other persons or entities for any legitimate business purpose.
Sales, Mergers, and Acquisitions
In the event of a sale or other transfer of ownership of one or more funeral home or cemetery locations or other business units to a third party (whether by private sale, through operation of law, as part of a divestiture plan, or otherwise), we will provide personal information and transaction history associated with each such business unit to the persons and/or entities assuming control of such business unit.
Public Disclosure Using Non-Restricted Services
No Use by Children Under the Age of 13
The Site is not intended for use by children under the age of 13. If you are under the age of 13, you may not use our Sites. If a parent or legal guardian posts an entry on behalf of a child under the age of 13 on an online guestbook or other section of the Site, the parent or legal guardian must indicate that such entry is being made on behalf of the child by the parent or legal guardian. Caution and good judgment should be used in connection with any information provided concerning the child. If we believe that any information has been posted by a child under the age of 13, we will promptly delete that information. Parents may contact us using the methods set forth below to request that information concerning their child be removed from our Site.
How to Contact Us
Customer questions, comments and feedback are very important to us. For privacy-related issues, click here to contact us via e-mail, or write to us at: Service Corporation International, 1929 Allen Parkway, Houston, Texas 77019.
Your California Privacy Rights
Under California’s “Shine the Light” law, California residents who provide personal information in connection with purchasing products or services from us may make a request concerning personal information, if any, that we have shared with other businesses for their own direct marketing purposes. Such a request may be made by sending an e-mail message to email@example.com with “Request for California Privacy Information” in the subject line of the message. In response to such a request, we will provide information as required by the California law for the previous calendar year concerning such other businesses and the categories of personal information, if any, that we have shared with them.
Notification of Changes to Policy
Revised October 2014